Client Support Administrator

Viewpoint Hill&Abbott, based in Chelmsford, is looking to recruit a Client Support Administrator to join our busy and growing team.

Our Client Support team is the first point of contact for all our clients whether on the phone or in our COVID secure offices. It is an important role, one where we need someone who enjoys working as part of a busy team; strong administration and delivering dictation /keyboard skills; PC skills using Microsoft Office; well organised; accurate and reliable; and knows how to deliver excellent client care. You are likely to have a minimum of 2 years’ experience in a similar role.

We have invested heavily in technology, which means we can provide services to our clients both from the office and virtually. Our Client Support team rota allows for part office and home based over a 4-week period. We will provide full training on our systems together with the range of tasks included in the role.


Job description:

  • To be part of the Client Support team involved in all aspects of VH&A’s client contact and administration.
  • To be the first point of contact for all our clients and visitors, making them feel welcomed. Be able to identify matters which require attention and direct those matters to the appropriate person or department.
  • To be flexible in helping manage the workload, using the case management system and be key in delivering our client service standards.
  • To deliver dictation from a number of different sources within VH&A.


What will you be doing:

  • Working with the Client Support Manager and in the Client Support team:



  • Dealing with telephone queries from clients or other solicitors or callers as required.
  • Client care letters. Setting up files. Closing files.
  • Audio typing correspondence and documents, using case management system.
  • Working to targets such as, and as far as is practical, the daily dictations are completed the same day.
  • Ensure billing is complete by agreed timescales.
  • Photocopying, filing and emails. Preparing department-specific documentation e.g., bundles.
  • Indexing Wills.



  • Managing the flow of staff through reception from meeting and greeting to the client meeting.
  • Cover on reception, as per rota.


Essential skills & experience:

  • Experience in a client support/ administration role.
  • Understanding of legal terminology. Legal workflow processes. Written and verbal communication skills.
  • Working with dictation systems. Experience of using software-based solutions. PC skills: Microsoft Office, Outlook, Word, Excel and PowerPoint.
  • Interpersonal skills. Resilience. Reliable.
  • Able to work at a fast pace, whilst ensuring accuracy, with a drive to meet client service levels.
  • Highly flexible but organised – able to work to different priorities and support the team.

Culture & Values

We are friendly, professional, innovative, diverse, team orientated and focused on our clients

We value people from different backgrounds with different life experiences

We value ideas and contribution

We believe in giving back to the communities in which we work and live

And we also like a bit of fun!

What we have to offer

Competitive Salary

+ salary progression

Personal Development Plan

+ Annual appraisals
+ Mentoring and leadership    
   development programs

Pension Contribution

+ private healthcare
+ death in service

A Friendly Team Environment

+ Social events!

Up to 25 days holiday per annum

+ 3 extra days at Christmas
+ 1 day for Birthday
+ ½ day Christmas shopping

Flexible Working

Viewpoint Hill & Abbott Solicitors
Viewpoint Hill & Abbott Solicitors
Viewpoint Hill & Abbott Solicitors
Viewpoint Hill & Abbott Solicitors
Viewpoint Hill & Abbott Solicitors
Viewpoint Hill & Abbott Solicitors
Viewpoint Hill & Abbott Solicitors
Viewpoint Hill & Abbott Solicitors
Viewpoint Hill & Abbott Solicitors
Viewpoint Hill & Abbott Solicitors

Our people

Chris Fairhead - Family & Divorce
Chris Fairhead
Senior Legal Advisor

“I have been at Hill & Abbott for over 22 years. In that time I have seen many changes but throughout have always been reassured that I was working at a solicitors of good repute who care for their staff and reward loyalty and enthusiasm.”

Alex Garrett - Family & Divorce Law Chelsmford
Alexander Garrett

“I joined Viewpoint Hill & Abbott Solicitors in 2017 having already started my training at another law firm. Upon joining Hill & Abbott I was immediately welcomed and made to feel a part of the team. I have since been provided with a variety of interesting projects and opportunities to work within the various departments to determine the area of law that best suited me. I have received fantastic support and training which has given me the confidence and skills needed to qualify as a Solicitor within the Family department.”

Lexcel Legal Practice Quality
STEP logo
Family Law
Conveyancing Quality
Children Law
Brain Injury Group
Headway logo


Hill & Abbott actively support several nominated charities including:

Headway 2020
Brain Injury Group logo
Farleigh Hospice logo
Kids Inspire logo

Hill & Abbott also participate in community activities including attending schools in Essex giving talks on covering letters, Curriculum Vitaes and practicing mock job interviews.

Contact us

  • Burgundy Court, 64-66 Springfield Road, Chelmsford, Essex CM2 6JY
  • 01245 258 892
  • Monday - Friday: 9am-5.30pm.Evening and weekend appointments available on request
  • Click here for directions and parking information.
Viewpoint Hill & Abbott Solicitors Chelmsford

Here to help you achieve your personal and business ambitions


Viewpoint Hill & Abbott Solicitors in Chelmsford, Essex. We give legal advise to clients over a wide area, including Southend-on-Sea, Colchester, Basildon, Rayleigh, South Benfleet, Thundersley, Harlow, Grays, Brentwood, Clacton-on-Sea, Braintree.

The Viewpoint Group is a multi-discipline professional service team helping you and your business see the bigger picture so we can understand, advise and deliver the best solution to achieve your ambitions.