Our Complaints Procedure
Hill & Abbott is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact our Complaints Manager Kerry Huggins who will assist in any way possible. Kerry Huggins may be contacted by telephone on 01245 258892, by post to this office or by email (Kerry.firstname.lastname@example.org). We have a procedure in place which details how we handle complaints and this is available upon application to us.
If Kerry Huggins is not available, or if the complaint refers to matters in which she has been instructed, the complaint will be passed to Richard Penn. Queries about accounts should in the first instance be addressed to the Fee Earner.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman whose address is PO Box 6806, Wolverhampton, WV1 9WJ (telephone number: 0300 555 0333) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
For further information in relation to time limits for bringing a complaint please refer to Chapter 4 of the Legal Ombudsman Scheme Rules available at www.legalombudsman.org.uk.