Frequently asked questions

Here are some questions we often get asked about online payments.
If you need any more information, just give us a call and we will be happy to answer your queries.

We accept the payment of invoices or the payment of money on account of costs. Unfortunately, we do not currently accept online payments for payments on account relating to property or transaction deposits.

You can find your reference number in the “How to pay your bill” section of your invoice.

You can find your case number at the top of any invoice or in your client care letter.

We are only able to provide you with a copy of your payment receipt if you enter your email address when making a payment. Otherwise, you will need to print off the payment confirmation as proof of payment.

We are notified of your payment instantly however it takes 7 calendar days for the money to reach our bank account. If funds are required faster please use Bank Transfer (BACS) (Our bank details can be found on your invoice or client care letter).

No, paying online with us is completely free of charge regardless of whether you use debit or credit card.

We are very sorry to hear that, please call us on 01245857838 and ask to speak to a member of our accounts team.

Yes, we use Stripe who are certified to PCI Service Provider level 1 to process all of our online transactions. All card details are encrypted by Stripe and we personally never store or have access to this information.

Contact us

  • Burgundy Court, 64-66 Springfield Road, Chelmsford, Essex CM2 6JY
  • 01245 258 892
  • Monday - Friday: 9am-5.30pm. Saturday by appointment only. Last Thursday of every month: 9am-8pm.
  • Click here for directions and parking information.
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Hill & Abbott is part of the Viewpoint group: Viewpoint Hill & Abbott Solicitors • Viewpoint Accountants • Viewpoint Consultancy • Viewpoint Marketing • Viewpoint Human Resources

The Viewpoint Group is a multi-discipline professional service team helping you and your business see the bigger picture so we can understand, advise and deliver the best solution to achieve your ambitions.